Terms and Conditions
Effective Date: August 1st, 2026
1. Acceptance of Terms
By using the services provided by Clean & Clear Laundry Co., you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Provided
Clean & Clear Laundry Co. is a family-owned laundry service offering pickup, wash, dry, fold, and delivery within Florida. Specifically serving Stuart, Palm City, Jensen Beach, and Hobe Sound. We handle everyday laundry and specialty items as described below.
3. Pricing and Payment
Service fees are based on weight or per-item rates as listed on our current price sheet. Payment is due at the time of service or as billed. We reserve the right to change our pricing at any time without prior notice.
4. Customer Responsibilities
Customers must ensure all pockets are empty of loose items (money, jewelry, electronics, etc.). Clean & Clear Laundry Co. is not responsible for items lost or damaged due to being left in pockets. You are responsible for identifying items that require special handling.
5. Garment Care and Manufacturer Labels
We follow manufacturer care labels on all garments. If a garment does not have a care label, we will use our best judgment but cannot guarantee results or be held liable for damage.
6. Separate Customer Orders
To ensure individual care, we wash and dry each customer order separately. We do not mix your clothes with laundry from other households.
7. Stain Treatment
We will attempt to remove stains upon request but do not guarantee 100% removal. Some stains are permanent and can not be removed.
8. Normal Wear and Inherent Risks
Washing and drying may result in standard wear and tear. We are not responsible for inherent weaknesses or defects in materials, such as weak seams or stitching that may become apparent within the cleaning process.
9. Pickup and Delivery
Please ensure laundry is placed in a secure, accessible location for pickup. Our delivery personnel will leave your clean laundry at your designated drop-off point. We are not responsible for laundry once it has been delivered.
10. Delays and Events Beyond Our Control
While we strive for prompt service, we are not liable for delays caused by weather, traffic, equipment failure, or other events beyond our reasonable control.
11. Rewash and Service Concerns
If you are unsatisfied with the quality of our work, please contact us within 48 hours of delivery. We will evaluate the concern and work to provide a solution to your liking.
12. Lost or Missing Items
In the rare event of a lost item, we must be notified within 48 hours. Management will handle each event on a case by case basis.
13. High-Value and Irreplaceable Items
We do not recommend sending items of high sentimental or financial value. We are not liable for irreplaceable items or those valued significantly above standard consumer garments.
14. Comforters, Bedding, Shoes, and Specialty Items
Specialty items are processed at per-item rates. We take care of these products but are not liable for damage to delicate fillings or structural integrity of non-clothing items.
15. Cancellation and Rescheduling
Please provide at least 24 hours notice for cancellations. A fee of $15 will apply for traveling to canceled pickups or repeat trips.
16. Unclaimed Laundry
Laundry that remains unclaimed for more than 3 days will be subject to a storage fee of $10 per day. Items abandoned for more than 10 days may be donated to charity or disposed of.
17. Right to Refuse Service
We reserve the right to refuse service for any reason, including but not limited to items contaminated with hazardous materials, excessive pet waste, blood, or insects. Customers who are verbally abusive, threatening, harassing, fraudulent, repeatedly violates company policies, creates unsafe conditions, refuses to pay authorized charges, or makes unreasonable demands outside the agreed scope of service.
18. Limitation of Liability
Our total liability for any reason shall not exceed the amount paid for the service in question.
19. Privacy and Payment Security
We value your privacy. Your personal information and payment details are handled securely. We do not sell your data to third parties.
20. Electronic Communications
By providing your email or phone number, you consent to receive service updates, receipts, and occasional promotional messages from us.
21. Changes to These Terms
We may update these terms from time to time. The current version will always be available on our website and will apply to all services rendered after the date of posting.
22. Florida Governing Law and Disputes
These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts serving Martin County, Florida.
23. Severability and Entire Agreement
If any part of these terms is found unenforceable, the remainder stays in effect. This document constitutes the entire agreement between the parties.
24. Contact Information
Clean & Clear Laundry Co. Phone: (772) 222-7506 Email: info@cleanandclearlaundryco.com Website: www.cleanandclearlaundryco.com
25. Customer Acknowledgment
By scheduling a service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.